Refund policy

Return & Exchange Policy

Customer satisfaction is extremely important to us. If you are not satisfied with your purchase, please review the following return and exchange conditions:

Eligibility for Return or Exchange

  • Requests must be made within 7 days of receiving the product.

  • Items must be unused, unwashed, and in original condition with packaging.

  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

  • Customized or made-to-order products

  • Items purchased on clearance or special discounts

  • Products damaged due to misuse or mishandling

Damaged or Incorrect Products

If you receive a damaged or incorrect item, contact us within 24 hours of delivery with clear photos or video evidence. We will arrange a replacement or exchange after verification.

Return shipping costs are the responsibility of the customer unless the issue occurred from our side.

Refund Policy

Refunds are issued only after the returned product is received and inspected.

Refund Process

  • Approved refunds are processed within 7–10 working days.

  • Refunds are issued via bank transfer or the original payment method, where applicable.

  • For Cash on Delivery (COD) orders, refunds are processed through bank transfer only.

Shipping charges are non-refundable.